Terms of service

For each site you refer, I select the correct form under Engineering Recommendation G98 or G99, complete it from the information you supply, submit it to the relevant distribution network operator, respond to technical queries the DNO raises about the application, and pass back the decision, connection reference, export limit and MPAN.

Once you have energised the installation and told me, I submit the commissioning confirmation to the DNO. The application is not finished until that is done, and it is included in the fee.

I keep you informed of status through the client portal and by email.

I do not design, specify, inspect, install or commission anything. You remain the designer of record for every installation. Nothing in these terms transfers design responsibility to me.

I do not advise on whether a design will be accepted, on network capacity, or on what the customer should install.

I am not a party to your contract with your customer, and I do not contract with your customer.

I work with installers who hold current MCS certification for the technology being installed, and current membership of a consumer code offering an insurance-backed guarantee to the end customer, such as HIES or RECC.

By instructing me you confirm both are in place, and you agree to tell me promptly if either lapses. If either lapses I may decline to submit further applications, and may pause applications already in progress.

A DNO will not accept an agent acting without the customer's authority. Before I can submit for a site, you must provide a Letter of Authority signed by the customer (the asset owner), on my template or an equivalent.

You confirm that any authority you provide has been genuinely given by the customer, and that you have not referred a site without it.

A master Letter of Authority signed by your company appoints me as your standing submission agent. It does not replace the customer's authority for each site.

For each site you supply a single line diagram showing the point of connection, isolation, protection, metering position and what is being installed; a photograph of the cutout with the main fuse rating legible; and the customer's name, installation address, postcode, phone number and email address.

You are responsible for the accuracy and completeness of everything you supply. I submit what I am given.

If something looks inconsistent or incomplete I will raise it with you before submitting rather than correcting it myself. That is a courtesy and a sense-check, not a technical review, and it does not make the information mine.

If an application is rejected, delayed or has to be resubmitted because the information supplied was wrong, the fee for the original application remains payable and a resubmission is charged as a new application.

I am responsible for selecting the correct form, completing it correctly from what you gave me, submitting it without undue delay, responding to DNO queries about the application, and pursuing it to a decision.

If I get that wrong — the wrong form, an error I introduced, or a failure to submit or chase — I will put it right at my own cost, including resubmitting free of charge.

The DNO's decision, including a refusal, a requirement for network reinforcement, an export limitation, or any condition or cost the DNO attaches to an offer.

How long the DNO takes. Timescales are set by the DNO and are outside my control. I do not guarantee any date, and I do not accept liability for delay caused by the DNO.

Consequences of inaccurate or incomplete information supplied by you or your customer.

Anything arising from the design, specification, installation or commissioning of the system itself.

I will not accept, on your behalf or the customer's, any connection offer carrying a cost, a reinforcement charge, or a curtailment or export limitation condition, without your written agreement first.

I will not alter the technical design, or enter into any other agreement in your name or your customer's.

Fees are per application, at the rates published on dnodesk.co.uk on the date you refer the site. The fee covers the application through to the commissioning confirmation.

No VAT is charged. I am not VAT registered, so the published price is the total.

The fee is payable whether or not the DNO approves the application. You are paying for the submission and its handling, not for a particular outcome.

I invoice monthly in arrears for applications submitted in that month. Payment is due within 14 days of the invoice date, by bank transfer.

If an invoice is more than 30 days overdue I may pause work on your applications and decline new ones until it is settled. I will tell you before doing so.

If you ask me to withdraw an application before it has been submitted, there is no charge.

Once it has been submitted, the full fee is payable, because the work has been done.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, my total liability in connection with any one application is limited to five times the fee paid for that application.

I am not liable for loss of profit, loss of contracts, loss of goodwill, or any indirect or consequential loss.

I receive the customer's name, address, contact details, MPAN and installation details in order to submit the application, and I share them with the DNO for that purpose. That is the only reason I hold them.

I keep a copy of each application and the related correspondence as a record of the work carried out, and do not use the information for anything else. I do not market to your customers.

You are responsible for having told your customer that their details will be passed to a third party for the purpose of the application. The Letter of Authority covers this.

I will not disclose your pricing, your customer list, or your commercial arrangements to anyone, and will not use them other than to do the work you have instructed.

Either of us may stop working together at any time, by telling the other in writing. There is no notice period and no minimum commitment.

Applications already submitted will be seen through to a decision and commissioning unless you ask otherwise in writing. Fees for those remain payable.

The version and date at the top of this page identify the terms that apply. The terms in force when you refer a site are the ones that apply to it.

If I change these terms, the change applies to sites referred after the new version takes effect, not retrospectively.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.